"The hotel staff could barely speak English, and the room cooling system was only a very small fan.
The pool was extremely dirty and contaminated, and it was completely unusable. The hotel breakfast was acceptable, but unfortunately the staff were not properly trained at all.
Most of the bed sheets had dirty stains on them, and the bathroom ceiling was full of ants."
"Highly recommend staying here in San Juan! It's a bit off the beaten path so it's quiet and peaceful but still super close to everything. The included breakfast was great. They have their own private dock to make for easier travel after your stay. I wish I had known I could use that when I got here! The balcony was absolutely stunning and I ended up relaxing here much more than anticipated. They also have kayaks you can use on the property."
"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."
"Beautiful space, friendly, helpful people, and lots of wonderful amenities, including a delicious breakfast. It's right in the middle of everything, but no street noise to disrupt your sleep. Highly recommend"
"Ita nice comfortable place to rest i love using the kitchen the owner frindly polite AND SHE HAS A BEUTIFULL BIRD HAS A PET. I will return if go to XELA AGAIN IN THE FUTURE VACATION."
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