Hotels near Rath-Heumar U-Bahn, Cologne

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"It was a good stay, they arranged for a cake and balloon to be in the room when we arrived as it was my husbands birthday which is very kind. The room was clean. The access to filtered water downstairs was really good and the small children’s play area was a plus. The hotel could do with a bit of a renovation but generally in good order. The staff were generally very welcoming and helpful apart from a woman called Luisa. She checked us in and from the get go, she wasn’t very welcoming which is fine but it was when we asked her a couple of questions about getting a taxi from the city centre and about public transport that she truly showed her dislike towards us. She was most unhelpful and we were made to feel a bit stupid to be honest. "

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"Clean and modern room with very nice and spacious shower and bath!"

"Excellent customer care! Very clean and friendly staff"

"Good location close to the train station and cathedral. Friendly and easy check-in as I had done most of it online prior to arrival. Free water is great but only single glasses available so you do have to ferry between room and bar to get it. Room was spacious and bathroom was good with rain showers. Would stay again if I'm in Cologne. "

"Good staff, no many options of restaurants or bars"

"Parking is a 5 minute walk. Not bad. "

"Best location. Friendly and well trained staff, generous service & amenities. Special compliments to Front Office, Housekeeping and senior doorman. Room is very spacious, bright, comfortable and super clean. "