Search Hotels Near Regency Square Mall, Florence

"The room and bath were very clean and comfortable. Staff provided fresh towels on the second day. The staff was very friendly and helpful when we checked in. The breakfast could have been better with some fruit and flavored coffee creamer. "

"All was good"

"Hotel was not in the best shape pictures make it look better than it is. The staff had their kids there and stayed in the pool and took up chairs and space for guest and even had the table covered with food they was grilling and having to run back and forth if someone came to check in cause they where to busy lounging at the pool. Came back to the hotel to cop cars covering the parking lot arresting ppl for selling drugs. Would not recommend this place to anyone. Lesson learned!"

"Loved this hotel!"

"Tub Was Backed up, mold on the ceiling, beds uncomfortable, AC was weak and took quite a bit to cool down to a comfortable temperature. booked 6 nights, only stayed one night"

"The staff very helpful the room was clean. The water pressure in the shower was terrible. We tried adjusting the shower head, but it would not get very much pressure"

"I want sure what category this fell under. You had just bought the Coldwater Inn in Tuscumbia, AL. We had to check in 3 different times and obtain 3 different sets of keys. Inconvenient. But no big deal. But i thonk that caused the next issue. Our room wasnt cleaned while we were there and we were there a full week. Had to ask for toilet paper. No made beds, etc. Again. No big deal as it was just my husband and I. Just thought you would want to know how the transition is going. "

"All four pillows had makeup and hair on them. The sheets were filthy and covered in hair and stains. I went to change the sheets and the mattress pad had period stains. The bathroom smelled like urine and I'm pretty sure there was black mold growing on the sink cabinet. Pretty positive we saw an older man walk an escort back to her car. I told the front desk that my sheets were dirty and she hands me a single flat sheet. I asked for the fitted sheet too. While changing sheets I found the period stains. All the while my headache is getting worse from the urine smell in the bathroom. I tell the lady at the front desk that there's blood on my mattress and I would like my money back. She shrugged, said it was too late to get my money back, and there were no other rooms she could put me in. And because I booked online, she can't refund my money anyway. So I go back to my husband and we're gathering our things to leave. A man comes up and offers to clean the room. I told him he could do whatever he wanted but we wouldn't be staying there."

"Very clean hotel. Good breakfast. Great location. "