4/10 - Kém
Marie
27/08/2025
Không thích: Sạch sẽ
This unit had a kitchenette and king sized bed. However the sleeping area was too narrow to have walking access to both sides, si it was pushed against the wall on one side.
The bigger problem was cleanliness and allergies. When I booked, I made a special request for non-allergenic bedding. I received a reply that this "will be taken care of". It wasn't, and pillows and duvets were all down/feather.
We requested that they correct their error the afternoon we arrived, via WhatsApp. The off-site desk replied it would be done by 19:30. When it still wasn't done by 10, we went to bed exhausted.
At 23:35 the hotel staff phoned via WhatsApp asking if the could come. I was asleep but my husband accepted as long as it could be quick. They arrived 15 min later, with only 2 replacement pillows and no duvets. They apologized for the problem, saying they had found our request on file, but that there had been so many requests that they ran out. They promised that replacement duvets would arrive the next morning, and that they would get the manager to refund the 1st night of the prepaid stay.
That was the last we heard from hotel staff. The dust in the room and feathers in the duvets triggered our allergies every time we were in the room. No refund or formal apology came from the manager.
This is poor behaviour for the tourism industry. Had they not promised to provide the bedding, I wouldn't have completed the booking. If they can't keep their word, they are worth avoiding.
Marie
Lưu trú 3 đêm vào Tháng 8, 2025
