"Ants and mosquitoes took over the room; housekeeper entered my room with a key twice, once while I was present and once when I clearly put the do not disturb sign on the door; management never followed up with my last complaint; a waiter was extremely rude to me. All these experiences made for a horrible stay after paying all the money to get there and for the hotel. Very bad business."
"The front desk is amazing and very helpful. However, the employees in the restaurant seem disinterested to work. They are always frowning, never attentive and pretty cold. This takes away from the positives of the hotel.
The hotel does not provide complimentary water too."
"Our stay was absolutely perfect. The room was exactly as shown. The AC was amazing and I actually got cold at one point. The staff were all friendly and helpful. We ate dinner and breakfast at the restaurant and both were great. The pool was sparkling clean and we had it all to ourselves"