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"staff did a very nice job. good location."

"Great to get to downtown Naperville Safe place By the Naperville police department"

"I’m extreme critical of cleanliness and clutter and this hotel exceeded my expectations. The facilities are well maintained and the staff are very friendly. I plan to book again when we stay in Naperville."

"Very friendly staff! Julie checked us in and was very helpful! Room very clean and pool beautiful "

"Its ok for the few hours stay and sleep. Room was clean, quiet, and comfortable bed. Hallways carpets were filty and made a bad impression. For the situation of excessive costs of staying in downtown Chicago due to the worldcup 2026 and the automate exhibition that drew so many people into town, this was an affordable option."

"I pre paid for a non smoking room. I called early in the day to let them know I would be a late check in due to a concert. We get there at 1am. They sold my room. I was forced to take a nasty smokers room. It smelled!!!! The door to the bathroom did not close. I have stayed here before in the non smoking. But never again."

"We came in for a wedding and the hotel was close to everything for us"

"It was very quiet. The aesthetics are very nice. Room was comfortable and clean. Cool in-room amenitiese such as a t.v. in the mirror which was cool to utilize while bathing. There is a good amount of parking available with easy access to the highway. Its 7 minutes from the Chicago Premium Outlets, 12 minutes from The Fox Valley Mall and nearby several eateries. The staff was welcoming and accomodating. The only thing I didn't like was the cafe food (past the bar and breakfast resturant). The...

"Clean, quick check-in, nice lobby and breakfast."

"Things I liked - the property was close to shopping and outlet malls, dining and entertainment. Disliked - Check in staff was not pleasant. Room - had hair all over in the shower. The pillows were so uncomfortable. Walls are paper thin - could hear everything from people walking upstairs, to dogs barking in the next room. Had very poor sleep the 2 night I stayed. It was not the best stay at a Hilton."

"Breakfast was delicious and the lady that’s in charge had everything clean and on top of it!!"

"Room was clean, but quite worn. The dishes were terrible, crusty glasses and plates. It appears that harsh dishwasher detergents and no rinse agents are used. When I reported the issue to the front desk I was given one stemless wine glass and one extra large coffee cup and told to rewash the dishes. Rewashing failed to fix the issue. Additionally, the kitchen outlets were not working. The hotel often smelled like marijuana that the staff attempted to use air fresheners to mask. The laundry room...

"This was one of the worst hotel experiences we have ever had. During our stay, we found a bedbug in our room and immediately reported it to hotel staff. We were forced to pack up and move rooms in the middle of the night while traveling with our 3-month-old baby. This was caused stress and disruption to our family. What has been even more disappointing is the way management has handled the situation afterward. We have been trying to obtain a refund for our stay, but have been met with delays,...

"Pool was not clean and room was not that clean and hallways were dirty."

"Only stayed for a night, got a good room, no complaints"

"I've stayed here a few times on work trips to Naperville. Has generally been very good, but this last time was not. Hotel was just generally dirty - hallways, lobbies, etc. Room was fairly clean. Shower had a constant drip that if the shower door was left open, would splash onto the walls and the floor, leaving a puddle and soaking the wall. Toilet had trouble flushing. Front desk was helpful to help get us into another room just down the hall, but very awkward and unpleasant about it. New...

"Breakfast was fantastic."

"Elevator buttons don’t work. Looks run down and needs a tear down and refresh."

"Excelente trato por el personal."