"Checked in with no issues by Millie, very pleasant young lady.
Showed to our room by Mark, very helpful chap.
We paid for a Terrace room, very spacious, clean and a lovely view of the fountain and gardens. Bathroom clean, again spacious. Bath and separate shower.
Hairdryer, iron and ironing board, tea, coffee, biscuits, all available.
Corridor to the rooms a little dated and floor very creaky (not a complaint just an observation).
Breakfast the next morning was chargeable extra to the room. Buffet style with Plenty of choice and availability, fruit, cereal, pastries, cooked breakfast, bread for toast.
Unfortunately this is where we encountered an issue… tea and coffee needed to be requested - we waited 35 minutes for Tea & Coffee despite asking the staff 4 times, who then served later tables before us. The “supervisor” Thomas had a terrible attitude and rather than accepting that they had made an error, made matters worse with an arrogant, attitude. Such a shame one member of staff can cause a dampener on an otherwise lovely experience.
In addition to this, we made the general manager of the hotel aware of the supervisors conceited attitude and she was happy for us not to pay the breakfast. However, 30 minutes after leaving the venue my credit card was charged!"
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