8/10 - Tốt
Benjamin
Đi cùng bạn đồng hành
27/04/2026
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
It was a mixed experience. When we arrived it was clearly understaffed as one lady at the desk was managing all of us, including a youth hockey team and a fairly rude customer. However, despite that, she handled it like a champ! I was very impressed with her service. We also ended up being checked into a room that had not been cleaned (housekeeping neglect, which I gathered may be a common occurrence). But, when I brought this up with the lady up front she was very apologetic and moved us into the next room and also gave us a discount for the trouble.
In summary, it was a good stay, and the property and amenities were fine. It seems that the staffing schedule could use a couple more people for help, and that the housekeeping needs to pick up their socks, but the service we did receive was spectacular! She fixed and adjusted every inconvenience we did face, at her own expense and inconvenience, despite it being the mistakes of others.
All said and done, it ended up being a good stay.
P.s. The breakfast was good and I loved the waffles!
Benjamin
Lưu trú 1 đêm vào Tháng 4, 2026
