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"the facilities were misrepresented."

"We enjoyed everything but the #1 reason I would return was the hospitality. The staff was so friendly and attentive to us. "

"Here is a breakdown of our stay checking in July 9, 2025 checking out July 10, 2025- original booking on Expedia.com- Positives- Check in- the staff was extremely friendly and welcoming- however told us that we could not pay with credit card, but we said that we needed to checkout at 05:00 am the following morning due to a relative being in the hospital. She agreed to follow up with the owner to confirm. She led us to our cabin, and I turned on the air to get it cool- as we were going to spend time on the beach- in the pool- and in the restaurant. Figured in a couple of hours the room would be cool. The room looked amazing, and for the $215 $3500MXN) a night I figured it was good value. Location/ atmosphere- The only thing I can say is wow! Amazing location, amazing grounds, the vibe is amazing. They have everything decorated to theme, and it is amazing just to sit and soak it all in. Good public restrooms, great bar area, friendly and attentive staff. After beach time, we opted to eat- we ordered the coconut shrimp and the shrimp a la diabla. Both were huge portions and delicious!!! I was leary as many other reviews were very critical of the food, however we absolutely loved it!!! We could pay dinner on credit card- but not the room? Pool- very relaxing!!! Great size and deep enough to really get your relax on!!! Clean and the views over the ocean were spectacular! Negatives- Returned to our room to find that the power was off- and the room was hot. Went to the front d"

"It was great. I had such a great time. The hotel was amazing. Definitely going back again. The room was great and the staff was so helpful "