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"Nous allons au Marival depuis 8 ans pour l’Anniversaire de mon conjoint.Hier ce fut une grande déception.Les restos n’offrent plus la qualité et le service d’autrefois. Nourriture froide, serveur inexistant.Le buffet réduit de moitié avec un choix limité. Une seule personne pour faire le service de boisson autour de la piscine ce qui est irréaliste. Les chaises de la piscine ne sont pas entretenues convenablement. La chambre était propre et bien équipée,les chaises en bois sur le balcon n’étaient pas confortables. Maintenant ,l’arrivée se fait à midi,sinon il y a une charge de 350 pesos par adulte .La chambre est disponible pour 15 hr comme partout ailleurs.Le départ est pour 11 hrs ce qui me semble tôt comparé à d’autres hôtels.Si vous avez un vol en fin journée on vous autorise à profiter de l’endroit pour un autre 350 pesos. L’ensemble de l’endroit est ok sans plus, nous avons été très déçu car nous aimions beaucoup cet hôtel et l’avons recommandé à plusieurs reprises. Je me dois de spécifier que l’hôtel nous a permis l’entrée avant midi pour l’anniversaire de mon conjoint,mais nous ont mentionné que c’était seulement pour cette fois-ci."

"We went with a family of 11. This was right after the problems with the Cartel. It was very safe and no problems. We were told the hotel was only at 50% capacity due to this. Fiesta Americana decided to cut services. There was no lunch buffett and of the 3 restaurants for dinner they rotated with only 2 open each evening. The breakfast buffett was ok but I found limited options. The 2 lunch restaurants (your only option for lunch) were very good but for rest of the day after lunch you needed to order food or get room service. The food was very good and so was the staff. Our second and 3rd night at dinner it took over 2 hours to get our food as the resort had cut their staff back, the server did their best. Our room was very clean but just ok. We did not even have bedside lamps by our bed and in the evening we had to have our bathroom light on so that pur room wasnt lit up like a christmas tree. You would have thought they would give nicer rooms with so many available. When they came around and asked how everything was I explained I understood adjustments needed to be made due to lower occupancy but we should have been notified ahead of time as we paid full price and supported them without cancelling. She said she understood but we could have paid for an upgrade - pay more to get what we should have had. Unfortunately, none of us would go back again."

"It was the first time I was at a resort that you had to sign for everything with an all inclusive package it drove me nuts. I was constantly waiting for drinks so the paperwork would get printed out late in the evening. It was very difficult to get a drink or food unless you paid. Beac was beautiful thou "

"More dinner places needed to be open every night not just every other night!"

"The food was great, easy to book excursions through, resort was SPOTLESS! Plenty of staff and all were extremely friendly. Amazing parties! Do not skip the neon party! "

"Todo muy bien. Solo un poco mas de limpiesa en el cuarto. Como de tallles de limpiesa "

"The food was not great. The hot food was luke warm. Resort was small so easy to get around . Our toilet would not flush most the time and had to spend time requesting it to get fixed three times . Staff was great very friendly "

"Beautiful location, amenities, friendly staff. "

"The pool and surrounding area were clean"