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Hotel Plaza De Armas Old San Juan

2.0 star property

Choose dates to view prices

Photo gallery for Hotel Plaza De Armas Old San Juan

Exterior
Superior Suite
Lobby
Interior Twin | Bathroom
Suite, Balcony

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Interior Twin

Interior Twin

Interior Twin

Highlights

Air conditioning
TV
Sofa bed
Blackout curtains
Private bathroom
In-room safe
Desk
Daily housekeeping
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Balcony

Suite, Balcony

Suite, Balcony

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Private bathroom
In-room safe
Desk
Daily housekeeping
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Queen

Interior Queen

Interior Queen

Highlights

Air conditioning
TV
Sofa bed
Blackout curtains
Private bathroom
In-room safe
Desk
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Viejo San Juan, San Jose St, 202, Btw San Francisco St and Fortaleza, San Juan, 00901

Property amenities

Parking and transport

  • Free area shuttle up to 0.3 mi
  • Parking on site (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 1:00 PM for a fee: USD 2.50 to 10 for adults and USD 2.50 to 10 for children
  • A coffee shop/cafe

Restaurants on site

  • CALDERA CAFE

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1900
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Payment types at the property

Important information

Property is also known as

Hotel Plaza Armas Old San Juan
Hotel Plaza De Armas San Juan
Plaza Armas
Plaza De Armas San Juan
Hotel Plaza Armas Old
Plaza Armas Old San Juan
Plaza Armas Old
Plaza Armas Old Juan Juan
Hotel Plaza De Armas Old San Juan Hotel
Hotel Plaza De Armas Old San Juan San Juan
Hotel Plaza De Armas Old San Juan Hotel San Juan

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Hotel Plaza De Armas Old San Juan Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 214 out of 1001 reviews
Rating 8 - Good. 365 out of 1001 reviews
Rating 6 - Okay. 256 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 65 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Room comfort

GOOD BARGAIN BUT NOT FOR LONG STAY

AIRCONDITIONER IN ROOM ONLY AT ONE LEVEL AND VERY LOUD. TOILET DID NOT FLUSH PROPERLY. LOCATION WAS EXCELLENT AND STAFF PROVIDED EXTRA PILLOWS. THE PROPERTY WAS SUFFICIENT FOR THE PRICE AND ONLY ONE NIGHT.
Stayed 1 night in Feb 2020

4/10 Poor

Matt, Phila, PA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As many have noted (but I apparently missed before booking this hotel), getting hot water isn't guaranteed. We had a pleasant check in, room was the exact type requested, then tried to shower because we were dirty from a day of ocean swimming and walking around in the sun. After waiting several minutes for the shower to warm up, we were told to wait "like half an hour". WOW! Okay, whatever it's their water, though our time was being wasted sitting around the room waiting for warm water. An HOUR passes, still no hot water. During that time we re-read reviews that confirmed getting hot water was a crap shoot. Ended up throwing away 1.5 freakin hours and finally just sucked it up and showered in the frigid water. Next morning: hot water was on, but two termite-looking bugs joined in for a warm shower too, and I noticed that the shower pan was leaking all over the floor. For the relative (in OSJ) price, they really need to get the plumbing up to par. While the front desk staff was very kind, and the location is great, the cold water and two bugs drops the review down to a 2/5 rating. The owners have frequently responded to poor reviews by basically saying, "Screw you, you should have known what you were getting.", but, even dingy hostels in former Soviet block states have warm water, for crying out loud.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very old hotel in Old San Juan. We spent one night there before our cruise. It was exactly what we were looking for. While it was old, it was clean and the staff was very accommodating. It was right in the heart of Old San Juan within walking distance of everything we wanted to see and experience.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Great location and wonderful staff. Older hotel with the problems that can bring but the location makes it very bearable.
Stayed 1 night in Feb 2020

8/10 Good

Alain, Montréal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hotel est conforme a nos attentes. la chambre est propre. le monte charge est très lent. Comme c'Est situé sur une place, il y a plus de bruit toute la soirée jusqu'après minuit. malheureusement, nous étions sur place la nuit ou les vidangeurs passent ramasser les bacs vers 4 heures du matin et ils font beaucoup de bruit. le personnel de la ville ont aussi lavé le parc durant la nuit.
Stayed 1 night in Feb 2020

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Room comfort
Beds were uncomfortable. Shower was either scalding hot or ice cold. Floors were very dirty. Location was amazing!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service

Great Location and Value with a few improvements

Hotel is in an amazing central location. Staff are courteous and accommodating the best they can be. Basic room amenities such as face towels, hand towels and ice were provided when requested as the staff could find them. Including such basic features in the room would improve the view of the hotel tremendously. Even with that, worth the stay for the price and location. Just bring some towels.
Stayed 2 nights in Jan 2020

8/10 Good

Amber

Liked: Staff & service

Not the Hilton but still good

Interesting stay. It's not the Hilton but rather a downtown Puerto Rico stay. There is an elevator but it will only hold 2 people and their 2 suit cases. The elevator is VERY slow, you can climb the stairs carrying your suitcase faster than the elevator can move. The female guest bathroom in the lobby was out of service and gave me the males bathroom key; no big deal at first until I went in and the toilet was clogged. When I reported it, the service rep said he was aware. I'm sorry, why did you give me the key in the first place?!? The room was quiet comical. We were laughing at the tiled floor, air conditioner at the ceiling and the very tight bathroom. I knew what I was booking because of the pictures, but we were laughing once we saw it. Our bathroom door would not shut and when you closed it as much as you can, with a 1 inch gap in the crack, it made a horrible squeaking sound to open it. They would not let us check in before 3pm on the dot. We arrived at 2:30pm and they made us sit in the lobby until 3pm. I get it, it's posted that check in is 3pm but that usually means it's when all the rooms are ready to be given away. I've never been denied check in 30 minutes early. Oh well, staff was nice, interesting experience, not the Hilton but I knew it was going to be different.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Somewhat disappointed

Various issues such as getting a third safe to find a working one, non-functional hair dryer, problem with toilet. Maybe still recovering from Hurricane Maria? Staff was helpful and cafe was good.
Stayed 1 night in Jan 2020

10/10 Excellent

Tadeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed

I paid for a suite with a balcony and was given a regular room with no balcony When i complained i was treated rudely and basically told too bad U get what u get Especially rudeccx was a young guy who wore his baseball cap backwards and kept saying is there somerhing wrong with your room other than being the wrong one I asked to speak to a manager and told that was not possible for two days We areccx almost seventy and treated very poorly
Stayed 2 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service

Egh...

The hotel was about as expected, old and quaint. The TV remote didn't work so we got only one channel....MTV. The shaver outlet in the bathroom didn't work so I shaved by the nightstand. The AC had two temperature settings: "on" and "off". On was loud and off was stuffy. The staff was first rate and resulted in an upgrade of my rating.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Good price, and great location in old town. The accommodations were very basic. Soft twin bed and dirty bathroom.
Stayed 1 night in Dec 2019

10/10 Excellent

Barbie, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a functional elevator. Always nice staff. Great location.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

ロケーションは良いけど・・快適ではないです。

２泊しました。ロケーションは最高。ホテルの近くにレストラン、カフェ、スーパーマーケットなんでもありました。観光にも徒歩で行けました。 でもホテルのコンディションはよくないです。エレベーターは階段を歩くより遅いし、シャワーはお湯から水にすぐ変わってしまいます。 バルコニー付きの部屋にしたけどバルコニーの扉は壊れて開きませんでした。フロントに葉書を出して欲しいと頼んだら断わられました。
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Excellent location. Old hotel. Needs updating and a major elevator refurbishing.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly service. Just what we were looking for to explore around and stay the night.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful stay

was wonderful ! close to every place , super clean ! i love it
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff is excellent, friendly and helpful. The location is great.
Stayed 1 night in Nov 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Amenities
This place is all about location. My room had no window, yes no window at all! No hot water and the bath had two or three hairs that made it a bit more uncomfortable. It was cheap and the location was unbeatable. That's it. Will I stay there again? Well probably, if I get a deal as good as the one I got, yes. I wouldn't pay more than $110 per night though, and that's already a high price for this place.
Stayed 2 nights in Nov 2019