6/10 - Được
Sybil
Đi cùng gia đình
31/07/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property is beautiful & clean.
I would of given 5 stars if it wasnt for the fact that our room wasn't ready for 1.5 hours after check in time. We'd been driving for 5 hours and reall just wanted to check in and get to the pool. They gave us our pool keys and told us they would store our luggage. They also gave us a 75.00 credit to their restaurant. We were told it would only be abot 20-30 minutes, so we were fine with that. They said they would text us when our room was ready.
We gave our bags to the bell man ( tipping 10.00) we would not of needed a bell person had our room been ready, so that 75.00 credit is now 65.00
We head to the pool and there are only about 30 lounge chairs for the entire pool. They are all full. There are however cabanas, only one is taken. Its 4:30 at this point so I went back to the front desk to check on our room. Still not ready, i ask if we can sit in a cabana while we wait, since there is no availability at the pool lounges. No, only if i pay 150.00, but i can put the credit towards that if id like..lol No thank you, we'll just sit in the lobby.
At 5:20 i go inquire again as its now almost 1.5 hours after check in. Im told just a few more minutes. Ten more pass & the counter person comes back from the office with the manager to say its finall ready. The manager tells me he got us a great room with a patio and 2 queen beds ( thats what i had booked) like he upgraded us. The dinner at their restaurant was just sad, the food was sub par.
Sybil
Lưu trú 1 đêm vào Tháng 7, 2025
