Search Hotels with Laundry Service in San Onofre

"I had a very disappointing experience with the hotel management regarding billing and customer service. My confirmed reservation rate through Expedia was $1,643.04. However, upon check-in, the hotel charged me $1,866.33 instead. When I brought this issue to the attention of the manager, instead of trying to resolve the matter professionally, I was told that “this is our hotel, not an Expedia hotel,” and that they could “charge whatever they want.” I found this response extremely unprofessional and unacceptable. As a customer, I expected transparency, honesty, and respect for the confirmed booking rate. Unfortunately, the management showed no willingness to assist or honor the agreed-upon price. This experience left me very frustrated and dissatisfied. I would strongly advise future guests to carefully review all charges and be cautious when booking through third-party platforms, as the hotel may not honor the confirmed reservation rate"

"They need to add more items to the breakfast "

"Breakfast its good, everything its good but hotel needs a renovation. Everything else its fantastic."

"Everything was AMAZING. The breakfast was delicious with so many options and typical Colombian dishes. The hotel amenities looked like they were pulled from a painting. The staff was so friendly and welcoming. Literally no complaints; hands down the best hotel in Cartagena!!!!"

"Outstanding accommodations, house keeping, staff, restaurants, breakfast, and will stay at this hotel on our next visit "

"The pool tile was delaminating and the grout got stuck to our bathing suites staining them. We also found a roach inside our room"

"The staff is great. Excellent service and very attentive. Jorge at the front desk and Javier at the entrance are the best."

"Hotel is much older than the website pictures. Major renovation on the beach, which was undisclosed, making our oceanview balcony and the outdoor pool unusable. Food was mediocre. Old towels. No kleenex in rooms. This property is 2 star at best."