4/10 - Kém
Adrian Miguel
Đi cùng bạn đồng hành
19/08/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clearly not ready to have opened. The faucet in my room leaked liters of water a day despite complaints to management every single day of my stay. It was never fixed and I never had enough towels to clean it up, despite daily requests for more towels. I wasn’t offered a new room until the last day of my five day stay, less than 24 hours from checkout. The terrace is still under construction and an eyesore. The hotel is grossly under staffed and the stress of which is clear in the disgruntled staffs attitudes. I stood at the concierge for 10 minutes without either person looking up from their screen to acknowledge my existence. I said hello and I got a look of disdain. I left and waited for a staff change before I found someone who was willing to help me find a ferry to Formentera. One day, we spent five hours at the side pool without seeing a single staff member. Another day we spent six hours at the main pool without getting service from a single staff member. Yet, the young girls flirting at the pool got service. The hotel was lovely and had great potential. They’re connected with O Beach Club, but completely misinformed us about their services. The O Beach staff was also frustrated with the hotel staff telling guests out right misinformation. Overall the hotel is beautiful, with great food and drinks, in a fantastic location, but we will not return, and do not recommend anyone stay there, until the hotel is under entirely new management.
Adrian Miguel
Lưu trú 5 đêm vào Tháng 8, 2025
