Search Business Hotels in Santa Cruz La Laguna

"Good cliffside hotel with sweeping views of the town and lake. The staff were incredibly friendly and even helped with luggage down the steep winding steps. The restaurant served fresh, delicious food, and the lakeside path made it easy to walk to town without needing a tuk‑tuk. A convenient and memorable stay."

"No tiene aire acondicionado. El aire que ponen no enfría y únicamente hace mucho ruido. No vale la pena en relación al precio "

"Excellent"

"Great location, beautiful hotel grounds, nice pool with water slide, and great views of Lake Atlitan from the hotel property. Parking is free and plenty of space (there are two parking lots). Only downside is there is no fan, fridge or AC, so it can be humid and hot. "

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."

"Rooms were so beautiful, staff was very kind as well! Breakfast was amazing, eating in front of a perfect view!"