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Palmetto Hotel

3.0 star property
Guests find stylish relaxation and attentive service at this welcoming hotel, perfectly positioned for recovery after exploring nearby shopping destinations

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Located in a vibrant shopping district, Palmetto Hotel welcomes travelers with amenities like a full breakfast and free in-room WiFi. Helpful staff offer concierge services to enhance your stay, and a computer station keeps guests connected between shopping adventures.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | Laptop workspace, free WiFi, bed sheets

Standard Room

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room | Laptop workspace, free WiFi, bed sheets

Basic Double Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
Cable channels
Wardrobe
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Villa Olga, a neighbourhood in Santiago de los Caballeros, Palmetto Hotel is in a shopping district and near the airport. Monument to the Heroes of the Restoration and Historic San Luis Fort Museum are local landmarks, and travellers looking to shop may want to visit Bella Terra Mall and Colinas Mall. Santiago Botanical Garden and Mundo Acuático are also worth visiting.
Visit our Santiago de los Caballeros travel guideOpens in a new window
Map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000

What's nearby

  • Cinemacentro Cibao - 1 min walk - 0.2 km
  • Bella Terra Mall - 4 min walk - 0.4 km
  • Ágora Santiago Center - 8 min walk - 0.7 km
  • Casino Gran Almirante - 14 min walk - 1.2 km
  • Monument to the Heroes of the Restoration - 5 min drive - 3.1 km

Getting around

  • Santiago (STI-Cibao Intl.) - 22 min drive

Restaurants

  • ‪Mr. Grilled - ‬5 min walk
  • ‪Los Jefes Street Food - ‬8 min walk
  • ‪Foodtropolis - ‬5 min walk
  • ‪Burger King - ‬2 min walk
  • ‪KGB Bistro - ‬5 min walk

About this property

Palmetto Hotel

Hotel located in Villa Olga
Palmetto Hotel provides free full breakfast and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A computer station, a 24-hour front desk and a water dispenser
  • Concierge services, smoke-free property and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Palmetto Hotel have comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Rainfall showers, shower/bath combinations and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

Is Palmetto Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palmetto Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Palmetto Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Palmetto Hotel?

Checkout is at 11:30 AM.

Where is Palmetto Hotel located?

Located in Villa Olga, this hotel is within a 5-minute walk of Cinemacentro Cibao and Bella Terra Mall. Ágora Santiago Center and Centro Leon are also within 1 mile (2 km).

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Reviews

Palmetto Hotel Reviews

8.2

Very good

8.6

Cleanliness

7.6

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 227 out of 485 reviews
Rating 8 - Good. 142 out of 485 reviews
Rating 6 - Okay. 50 out of 485 reviews
Rating 4 - Poor. 36 out of 485 reviews
Rating 2 - Terrible. 30 out of 485 reviews

Reviews

10/10 Excellent

Angelo

Excelent for the price. Very well located.
Stayed 1 night in Dec 2025

10/10 Excellent

Jovana

Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Stayed 3 nights in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good breakfast, very clean, great location.
Stayed 8 nights in Aug 2024

10/10 Excellent

Leovigildo

Liked: Cleanliness, property conditions & facilities
The checkin and checkout process was really quick and effortless. The room was clean and practical. The morning breakfast was in the rooftop and it was really good for this budget hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024

8/10 Good

Russell

Liked: Amenities
A great place to stay, great bang for your buck, friendly staff and comfortable beds
Stayed 2 nights in Aug 2024

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast
Stayed 14 nights in May 2025

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, near everything you may need. Yet, lot of noise inside the building on early morning hours.
Stayed 1 night in May 2025

8/10 Good

mildred

Liked: Cleanliness, staff & service, room comfort
The hotel is located in the city center. Great location. Good, clean stay.
Stayed 1 night in Nov 2024

6/10 Okay

Manoj

Disliked: Cleanliness, amenities
Locate is better, staff was helpful. Need to upgrade breakfast, cleaning to improve very important. I had requested for room clean, however bedsheet was not change. Overall bedsheet looks too old.
Stayed 3 nights in Sep 2025

10/10 Excellent

Reiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the hotel looks new.
Stayed 1 night in May 2024

8/10 Good

Juan Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affortable and Great location

The location is great at the center of the city if you are on a business trip. Very clean with good breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Jocelyn

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and supportive staff.
Stayed 2 nights in Jul 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, breakfast was nice. Mall next door with banks and food options near by
Stayed 1 night in Jan 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable hotel that is located in an excellent area, next to a mall and across the street from a well known hospital. There are also a lot of restaurants and food options nearby, and there is no issue with transportation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convience quality price

I always book here when i visit Santiago. Close to airport shopping doctors. Taxis, everything i need
Stayed 1 night in Apr 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive staff
Stayed 2 nights in Aug 2024

10/10 Excellent

JOVANKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel (the staff that received us upon checking) was excellent, and the breakfast was very good. The hotel is in a very busy street but my room was towards the back and was quiet.
Stayed 1 night in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and cleanliness. Not much parking and on busy street. Cuban Grill restaurant is very close and very good! Clean, safe and convienient….I would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the hotel. The rooms are clean and the breakfast is simple and delicious. No complaints.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elis

Everyone was helpful and nice.
Stayed 6 nights in Mar 2024

8/10 Good

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
I travel to 2 days for busniess. my customer was located in front the hotel. the rooms are clean, the breakfast is included
Stayed 2 nights in Aug 2024

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent! The gentlemen was very helpful, polite and hospitable.
Stayed 1 night in Jun 2024

8/10 Good

JUAN

The check in process is fast! Just know that this hotel is located in the middle of the city and it feels more like a motel. Parking is very limited. Only 2 spots in front of the property. If those are taken, then u have to do street parking. The room was clean, however I did found female hair everywhere. Some people might not like that. Wifi is decent, it just goes in and out for some reason. Overall, a hotel for a quick stay! Nothing fancy
Stayed 1 night in Jul 2025