"Hello. Today, Wednesday, February 4th, I called the hotel to claim a jacket I left in the room's linen closet. The young man who answered my call at 11:35 am hung up on me while I was explaining the situation. I have no answers or attention"
"Biggest issue was the fact that I had requested a non-smoking room for my family with small kids but seemed like the room and the entire floor was for smokers. I had to keep the window in my room open at all times (when it was freezing outside) to make it easier to breathe.
On the plus side, excellent breakfast. Staff was helpful in allowing me store my luggage in storage at the hotel a few hours before check-in."