Search Hotels Near Sawa-no-Tsuru Museum, Kobe

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."

"The staff were incredibly helpful and accommodating. From booking me a taxi to offering complimentary drinks, the front desk team personified great service throughout my stay. "

"Enough buffet food for breakfast. Very handy for transportation. Lot of places to eat."

"Clean room and comfortable bed"

"Stellar overall experience "

"Clean Room, staff are helpful"

"Not my first stay with Toyoko Inn, it's always nice and comfortable."

"Yes"

"Courteous staff member able to check us in very late after a concert which was very nice. Very spacious room with lots of activities if needed, a shame we only went there to rest our heads in Kobe! Place seems like a blast!"