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"Overall, a great experience, and I would stay here again. The location is excellent—safe, well-lit, lively, and close to major attractions, shops, and the subway. The only downside was that the elevators were not working, so going up and down four flights of stairs was inconvenient, especially with luggage or after walking all day. The host was excellent and always communicated clearly, responding promptly to our questions and requests."

"great place "

"Excellent breakfast and the food from room service was amazing. Location and cleanliness also fabulous"

"The rooms are VERY small for two people, but very clean, neat, and safe. The location was perfect - close to Earl’s Court Tube stop with good local restaurants close by. The WiFi didn’t work well in our room, which was frustrating as we didn’t have International calling and had to rely on WiFi for research and communications. "

"I stayed 2 nights as an Expedia VIP member having booked a 'superior' single room that was advertised as 169 sf vs the standard single room at 129 sf, if i recall correctly. A smarmy concierge checked me in since the receptionists were busy. He assigned me what surely must have been the smallest and worst room in the hotel (#438), located on the top floor and tucked off to the side on a short hall. Dreary and disappointing, it might have been otherwise tolerable had the mattress not curled up and rolled me into a ball in the middle. I hardly slept. In the morning I needed coffee. I opened the capsule coffee maker to discover a white layer of dust. Yuck. After complaining, the woman at the reception desk kindly upgraded me for the second night to a fresher double room on the 1st floor, which was clean and comfortable (even though the bed was a bit hard for my taste). Sadly, the historic allure of the hotel photos on Expedia is not to be seen by the layperson staying in steerage on the 4th floor. Don't book less than a double room here and ask for the ground or first floor if you want to enjoy your vacation."

"A lovely clean environment. Staff helpful . A wonderful breakfast. "

"We stayed one night at the end of our London girls' trip. What a delight! It's a beautiful boutique hotel with a lot of history. Our room was large and comfortable and the amenities were wonderful. The bar is lovely and it was a treat to be there the evening of the Olivier Awards! Would highly recommend. Also loved the location on a beautiful street right off Kensington Park."

"Excellent staff help and accommodation… Much appreciated"

"Location was great; everything else was NOT. They are like the cheapest of the cheap airlines that nickel and dime you for everything: $80 for a few hours of early checkin, $25 for holding your bag, no fresh towels or linens for a 5 night stay, no garbage removal, no coffee, no nothing!"