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"The Den is located in an excellent area, making commuting very convenient. The hotel has a distinct European influence in its design, yet the rooms are noticeably more spacious and offer more amenities than many hotels in Europe. The shower water pressure is outstanding, and the hot water supply is consistently excellent—both of which added greatly to the comfort of the stay. One area for improvement is in the hotel’s operational systems. Upon checkout, I was presented with a bill showing outstanding room charges, despite having fully prepaid for my booking through Expedia. In addition, each time I left the hotel, security would ask whether I had signed out, which became repetitive and somewhat frustrating. Strengthening these processes would significantly enhance the overall guest experience."

"Breakfast was not good and staff was not trained well. Also guests need to learn table manners !!!"

"Clean room, friendly staff, great food"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"I was given a lovely, friendly welcome. My room was super-clean and very comfortable. The egg hopper was THE BEST and is now my new breakfast favourite!"

"Outstanding "

"Clean well kept great staff and prime location with a connection to one galface mall"

"The hotel is nice but for a hilton could be better. We stayed here at the start and end of our holiday . It was a nice place to start but on our return we had a very smelly room which stank of stale smoke even though it was a non smoking room. We asked it to be fixed which it was not. The reception stuff were not as friendly compared to staff at other hotels in sri lanka and generally sri lankan people."

"Perfect "