Khách sạn Serena

"Breakfast was stale and lacked variety, we passed and went to McDonald's."

"There were issues. There were Cheetos on the bed frame, the microwave didn’t work and the coffee maker was filthy on the inside. The staff worked to resolve the issues however ever the coffee maker didn’t work correctly. The microwave was replaced soon after check and the male staff member was good about the issues but the female seemed frustrated with switching the coffee maker and gave me a non working replacement. The room was fine except for the cleaning issue but the hallway carpet was very...

"Everything was top notch !"

"It’s a good get away if you want to get away from the city and connect more with nature, a lot of different bird species to admire. The staff is really well organized help us with any questions. The cabin was really well organized and clean."

"I have stayed at Best Western Oglesby several times and have always been completely satisfied with the experience. The rooms and commons areas are clean, quiet and safe. The breakfast is always good and plentiful. And the staff are competent and pleasant. Highly recommend."

"Good staff. Bathroom could be better. Could be better for the price"

"Every time we stay there the pool is too cold to even get in. It would be nice if you could raise the temperature so we could use the pool. "

"Room was clean but smelled like smoke we had booked a non smoking room but this room smelled like some had smoked cigar even bedding smelled like cigar smoke "

"Gee"

"This was one of the worst hotel stays I've ever experienced, but since I had paid and was from out of town I stuck it out until morning. The property is basically falling apart. Several moldy or broken ceiling tile. The bathroom had been aggressively caulked with spotted stains of growth still slowing. A large chipped gash was in the tub. They were stains all over the back of the door. The lobby bathroom is accessible to the attached bar grill, with all the association of what to expect a bar...

"Convenient location, short drive to town where there are great restaurants, clean room, friendly staff, quiet, fast jump on to the highway to drive home. "

"1st, was placed next to a bunch of construction groups (noisy), 2nd: TV was broke, 3rd: no glasses to even get a drink of water, 4th: toilet wouldn't flush right, 5th: ABSOLUTLY NOTHING FOR BREAKFAST, no coffee, no rolls, and no staff to be found at 7am, this was a train wreck........................................... "

"I was not made aware the pool was down for maintenance even after chatting with the front desk clerk and I were talking about me taking my 6 year old the next morning. VERY DISAPPOINTED. The walls were being repainted which was nice to see some improvement. The carpet is lifting all over the place. It’s cool that it is solar powered. The beds are hard and aren’t stable. The pillows aren’t comfortable. The free breakfast was decent for being free. However, the place was empty and it was kinda...

"I stayed at this property last year en route back east after spending the winter in CO. When I was woken up early in the morning by chipping birds I remembered why I didnt ever want to stay here again. Come on propert owners - get rid of the birds and the garbage that needs to be brought to the dump! And please buy new Bed covers. The ones on the bed I slept in must have been used the past 10* years. It was disgusting. Sorry for this review but you have to know you need to step your game up!"

"Winter in the Midwest and the pool water was freezing. Many people complained and they kept telling all of us it’s due to the size of the facility. Well we have stayed at multiple I did water parks much larger and have never experienced. Other than that villa was great, clean and well stocked ."

"I would change quiet hours to 11pm on weekends. "

"Great "

"Clean hotel room. "