Search Hotels Near Shadow Hills Golf Course, Lubbock

"This hotel is always comfortable at a reasonable rate. The rooms are large, the beds are very comfortable, and the breakfast is a nice start to the day."

"I didn't have a kitchen "

"It was great only problem was the water pressure was very low"

"Wonderful!"

"I stayed at this place a few years ago and it’s nothing like how it was before. I was so disappointed. The elevators smelled so bad I literally had to cover my nose. The room was dirty, one of the pillows cases had some sort of brown stuff on it. The couch was disgusting, visible stains everywhere. If I could post pictures i would. Will never stay there again."

"The TV did not work. And the front was not very inclined to fix it. The AC would not cool below 75 no matter how low it was set. And just to add one more thing…. The phone did not work. The positive thing was that the breakfast was decent. So props for that. Definitely would not recommend. Stayed in many hotels in Lubbock and this was definitely near the bottom. "

"Very family friendly with clean comfortable rooms and a great lobby."

"Room was so dusty looks like sheets were no changed bathroom dirty"

"Front desk clerk (Brian) needs the proper training for customer service. My check-in was terrible. I was not aware of $100 incidental charge that had to be applied to my card. He tried to charge my card multiple times and it flagged it as a fraudulent charge. I got in contact with my bank and they had to send an email to the main office to show that it was me trying to do the hundred dollar charge. . Instead of Brian helping me fix the situation he made it a lot worse by repeating not once but five times that he was just going to cancel my reservation and I could just leave to another hotel mind you I had my two-year-old daughter who had not yet used the potty because I told her to wait until we checked in. I tried several options to get him to hold off on the incidental charge until my husband got there he said no I asked if he would wait for my card to clear he said no he said I just needed to leave and go to another hotel that is not the way you do business at a facility such as Hawthorne, especially when you’re traveling please get him the proper training that is needed or replacement with someone else who knows how to handle situations such as the one that I experienced"