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"Lovely hotel, great location. Real highlight was the staff; every single person we encountered was genuinely kind, thoughtful and couldn’t do enough to help. I was running the Bath half and we arrived back to collect our bags absolutely soaked - the staff member offered us the use of the spa area to change - this was hugely appreciated! "

"The staff were very attentive and responsive. Some common areas like the dining area carpet need attention but overall lovely stay."

"Fantastic facilities, great Customer Service "

"Excellent value for money "

"Nice staff"

"There was a problem with the WIFI, and I couldn’t connect it to my laptop. I was told it was an issue they were already aware of. I couldn’t even use my mobile data because there was no signal inside the hotel. If I had known this before, I wouldn’t have booked my stay there, as I was travelling for work and needed to use my laptop. Fortunately, after some time I managed to connect to the WIFI, although I’m not sure how.... The rest was okay, not perfect, but for the price and the location I think it was fair."

"The room was extremely clean, the staff friendly and helpful. Bar and dining area clean and tidy with lots of cosy corners to hide in! Would definitely recommend and will stay here again if we return to Bristol!"

"The hotel is on a motorway service station, and although the windows were closed you could hear the refrigerator trucks all night long. The room had no heating that worked so was freezing all night."

"Great"