Find hotels in Silsbee, TX from 1.648.924 ₫

"After checking in, we immediately noticed an unpleasant odor in the room, but chose to overlook it due to a long day. Within an hour, I woke up with itchy eyes and nose and had an asthma attack. The smell was then unmistakable—it strongly resembled a dog kennel. My husband spoke with the front desk and was informed that all rooms on every floor are pet-friendly. This was not clearly disclosed at the time of booking, which is unacceptable for guests with allergies. Due to my reaction, we requested to be moved to another room, but were told the hotel was fully booked. With no alternative offered and my health at risk, we had no choice but to check out and find another hotel. This experience was unacceptable, and better transparency about pet-friendly policies is absolutely necessary so guests can make informed decisions. "

"Breakfast was good staff in there was polite. Was there for the conference which was great. The motel facility was horrible, elevators did not work,vending machines didnt either as well as housekeeping was never done while there wasnt even toilet paper on my second day there. Pool wasnt open either over all horrible facility not a good review"

"We would stay here again. Loved the amenities. "

"Very clean room except for a huge stain on the carpet. Breakfast was awesome "

"The lady over the bar and restaurant was very rude. The coffee in the morning was always empty and no one around to ask for more. The pool was green. The trash was overflowing in the bins by the front doors. I will not stay here again. "

"Bless you guys"

"Over all good but very loud. I could hear anything and everything going on in the lobby or down the hall. "

"Absolutely terrible experience. I stayed here for 11 days and not once were the towels or bed sheets changed. When I raised this issue, the receptionist handed me a sheet and expected me to change it myself—completely unacceptable and not what anyone should experience at a hotel. The cleanliness was beyond unacceptable. I found a cockroach in the bathroom, and the bathroom ran out of toilet paper during the first two days with no effort from staff to restock or check on the room. Housekeeping was essentially nonexistent. This is not just poor service—it’s a serious failure in basic hygiene and hospitality standards. I paid for a hotel stay, not to clean and maintain the room myself. I expect a partial refund for this unacceptable experience. I will also be escalating this complaint further if it is not addressed promptly. I strongly advise others to avoid this hotel."

"Super clean, brand new, great hotel. Comfy beds and great staff."