"This was hands down one of the most disgusting and frustrating hotel experiences I’ve ever had.
When we first walked in, the bathroom sink had pubic hair in it—clearly nothing had been cleaned. The mattress cover was ripped, so we were basically sleeping directly on a bare mattress, which is honestly unacceptable. The bedding situation was just as bad: two thin sheets and a tiny blanket that wasn’t even meant for real sleeping. We were freezing all night.
The bathroom was so dirty I ended up cleaning it myself. When I ran the tub, it filled with what looked like dead skin and grime. It was absolutely revolting and obvious the room hadn’t been cleaned at all.
The pool situation was a mess too. One day wa was warm, the next it was ice cold with no reason or schedule. Every time we went to swim, there were no towels available—three separate times—and we kept getting the same excuse about waiting on a mgr. That’s not an excuse when guests are standing there needing basic things. To make it worse, a lifeguards was literally falling asleep while watching a busy pool. If something had happened, it could have been bad.
The experience only got worse from there. A maintenance worker was blowing dirt and leaves and saw me trying to stay out of his way. Instead of being courteous to a guest. He yelled to stop right there. when I tried to go around. I moved completely out of his way and he still screamed at me to come, then intentionally blew at me.considering filing a formal complain"