Kempinski Hotels & Resorts, Sowayma, Amman

"I used to choose this hotel every time I visited Jordan, and it was always my first choice. I have stayed there seven times, but this was by far the worst experience. I was very disappointed because the service has declined significantly. The staff were not helpful at all. There was no friendliness, no smiles, and no willingness to assist. I stayed with my daughter and her children. First, we were given a room that was very far from everything. The golf cart took a very long time to arrive,...