"Disappointing Stay – Not as Advertised
This hotel looked great in the Expedia photos, but upon arrival, it was a completely different story—false advertising at its finest. The property looked nothing like the pictures, and mosquitoes were a major issue throughout our stay.
Right away, we encountered problems with the hot water in our room. After multiple calls to the front desk and waiting for maintenance, it took hours to fix, and even then, we only had lukewarm water. The entrance was...
"A notre arrivée, l'hôtelier nous a dit qu'il n'y avait pas de réservation à notre nom, qu'il venait de racheter cet hôtel et que pour pouvoir y dormir, il fallait annuler notre réservation auprès d'hotel.com (ce qui était impossible sans perdre les 60 € déjà payés car il nous demandait une annulation pour le jour même) et qu'ensuite, il fallait le payer en espèces le prix de la chambre (environ 45 €). Sans moyen de contacter Hotel.com car 4h du matin en France, nous avons préféré quitter cet...
"We stayed 4 nights at Kutumbaya hotel and we loved it ! Desmond was a very attentive and friendly host. The food was very good (thank you Samantha !). The swimming pool is perfect and very clean. Hope to see you again in the future. Matthias"
"Excellent and very helpful staff Thank you to the ladies at the front desk.
My front view was a little pond where you will hear a chorus of frog ensemble playing their evening symphonies and in the morning beautiful wading birds warming up for the day. "
"Pas de chambre prête à notre arrivée, très sale, sans eau chaude, sans toilette et sans clim le 1er jour, le 2ème jour changement de chambre mais toujours pas d'eau chaude, cafard dans la chambre, chambre hyper humide avec une odeur hyper désagréable. Lavabo qui fuit, abattement de wc cassé, peinture piquée d'humidité. J'ai des photos qui prouvent mes dires. "
"The property is a newly built house, great design, very ill maintained. Smelly blankets, no bedsheet between the blanket and your body. Uncleaned rags in front of the bathroom. No tea-coffee and hot water kettle in the room, no water bottle in the room. I paid $43 for my stay, seems there are better options nearby at half the price."
"Very attentive hosts and staff. The property is maintained well and the pool is nice. Whilst certain facets seem slightly dated, overall it’s a lovely hotel to stay at. "
"Ne vous y méprenez pas, l’atout de cet hôtel réside dans son agréable piscine, propre et à l’eau naturellement chaude. On pourrait aussi parler de son curry agréable.
Pour le reste, nous avons été franchement déçus et pourtant, nous ne sommes pas particulièrement exigeants.
L’hôtel ne semble plus vraiment entretenu. Les chambres ne sont pas hyper propres, les draps ne sont pas changés. Quand ils organisent des taxis pour vous, ils vous déposent mais oublient de venir vous chercher comme...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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What's the area like around Sri Swarnabimbaramaya Temple?
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