"The room and stay was fine. The staff on the other hand, the attitude off a few was not very friendly. It was like pulling teeth to get answers to simple questions.
Also, I booked my room at night due to some personal matters, and was unable to check in because no one was available at the reception desk - something I am definitely not used to. So I had to find another hotel to stay in which meant I had to pay again. They allowed me to stay for the nights I booked but I did not need to stay an extra night. They would not refund me and I could not refund on expedia because the check-in time had passed. Wasted money.
I suggest giving guests the option to pay when they arrive if staff isn't available around the clock. That way, I could have avoided paying more than I intended to.
Otherwise, it was a nice stay. "