2/10 - Tồi
Anthony
Đi cùng bạn đồng hành
23/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A complete failure in hospitality, avoid at all costs
My partner and I arrived Friday for a special weekend, as I planned to propose. We noted this in our reservation. Instead of a memorable stay, we were met with neglect and unprofessionalism.
The front desk attendant was on a personal call for three minutes before checking us in. Our room was unbearably hot, the AC barely worked, and the bathroom was covered in limescale. Hair from a previous guest was in the bed and shower. When we reported the heat, we were told to “give it time.” We tried, cold showers, lowering the thermostat, but it remained stifling.
We left for dinner hoping it would improve. It didn’t. By 10 PM, there was no staff available to assist us. Some of my partner’s personal items were also missing from her bag. At 12 midnight, we gave up, booked a room at another hotel, and finally got working AC and basic cleanliness.
We checked out the next morning. The room was still sauna-hot. This was, without question, the worst hotel experience we’ve ever had.
We work in hospitality and expect the bare minimum, cleanliness, working AC, safety, and basic service. The Cordova Inn failed on all fronts. A full refund would be the least appropriate response. Until serious improvements are made, we strongly urge others to stay elsewhere.
Anthony
Lưu trú 1 đêm vào Tháng 7, 2025
