2/10 - Tồi
Keri
Đi cùng gia đình
04/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay away from this hotel. It was raining hard and the gutters were broken in front of the check-in window so there was about 3 inches of standing water. Upon checking in we were put in a room that was very dirty. Hair grease on the living room mirror, broken luggage rack, floor boards are separated as if the room has had water damage, the tub still had hair products on the sides, the floor was not swept, and very dirty mattresses. I went to the desk and asked to be moved. She asked me to go look at another room. I did go in and look at the mattresses, although not the cleanest they were ok. I glanced at the floors and the bathroom. It appeared the room would be ok to get sleep in. So I returned and told her the rom would do. We took our stuff in and left for dinner and a trip to Walmart. When we returned it was then I started to notice the toilet seat was broken, the towel rack was bent and hanging off the wall, there was gum on the wall by the headboard, the nightstand drawer was broken, there were cigarette burns in the comforter (non smoking room), a white smeared matter on the desk chair. I then booked another hotel at the Holiday Inn Express and went to the desk to get a refund and let her know the condition of the room. The attendant refused to go look at the room with me, said I had only 10 mins to get a refund and it had been three hours since we had checked in. She would not give me the number to the corporate Wyndham office. She refused ti give the refund.
Keri
Lưu trú 1 đêm vào Tháng 5, 2026
