8/10 - Tốt
Julie Ann
Đi cùng gia đình
14/12/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay at the Holiday Inn in Sudbury was disappointing overall, especially after a long day of travel.
We were placed on the 4th floor and unfortunately the elevator was out of service. After several hours on the road, having to carry luggage up four flights of stairs was not ideal and no assistance or alternatives were offered.
The sports and fitness facilities were also closed due to maintenance, which was another letdown.
We had prepaid for breakfast when booking the room, and it was quite poor. The sausage was dried out, the French toast was very cold, and the bacon looked great (we barely ate anything), the overall quality wasn’t worth the extra cost. The manager working in the dining room came across as aggressive, directing guests to sit where he wanted them rather than allowing choice, which made the experience uncomfortable.
Customer service throughout our stay was subpar. Despite multiple inconveniences, nothing was offered to acknowledge or make up for the issues.
With better communication, friendlier service, and attention to guest experience, this hotel could improve significantly.
We love staying at Holiday Inns because they seem to be consistent with high standards of customer service… this one missed to boat bigtime!
Julie Ann
Lưu trú 1 đêm vào Tháng 12, 2025