"Disappointing experience at this Hilton. I stayed at this hotel along with other family members for a family event. Airconditioning was not working anywhere other than hallways (including bedrooms and lobby). I was sharing a room with my 2 daughters. Room was never cleaned, despite housekeeping being in the hallway when we left at 10am. I agreed to have them send an engineer to the room and they also said they would deliver a fan. It was quite disappointing to return to my room at 11pm, after a long day to find a hot, unmade room with no fan. When I mentioned all of this to the manager at checkout, he offered to refund my for one night’s stay, but said I needed to call Expedia (who I booked through) because they couldn’t make the refund directly. Thankfully, Expedia was great at following up and chasing the hotel for the refund as the manager apparently never made note of the refund.
I give the Hilton 2 stars and Expedia 10 stars."
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