Ryokan in Suffolk

"A lot of the spa facilities didn’t work, there always seemed to be a lot of staff in "

"Great value for money and great proximity to town"

"Everything perfect, the room nice and clean, staff nice and kind and welcoming, breakfast nice and hot."

"The classic room we booked was very tired and dated. The walls, especially around switchesX were marked, worn and grubby. The bathroom was especially bad, dusty, mouldy and generally needs a refurb - I felt dirty using it! The decoration, fixtures and fittings were extremely dated. The carpets were marked and stained. The hallway was like a labyrinth, and creaked loudly as other guests walked down it past the room. The outlook was a rear court yard, very minimal natural light in the room. The room doors slam loudly, so between that and the hallway our sleep was disturbed often. The bed was average, small double - bedding was clean at least. We were charged £10 extra for a bed for our 2.5 year old son to sleep in. Nobody asked us how our visit was, even on check out. The rest of the hotel looks in need of a good clean and refurb."

"Really good stay - good breakfast - no negatives."

"Really lovely and welcoming place, vaguely on the outskirts of town so it was far enough removed from busy areas and touristy bits by the beach to be spot on for me on my work trip but I suspect it was closed enough to all that if you were a tourist. Great room, very comfortable, tasty biscuits and complimentary bottled water on the dresser. Breakfast was really good. Staff were all very attentive, friendly and welcoming. "

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."

"Property needs a bit of tlc but the staff are amazing, couldn't do enough to help us and accomodate my room request. Special thanks to the restaurant staff member who kindly filled out drinking bottles with cool water before our drive home!"