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"Cleqn"

"This is what I wrote to the front desk but never got a response: I wanted to share my recent experience with you rather than post it on Google or trip advisor because these are all fixable things. I stayed recently at your hotel and it’s my second time. The rooms are clean and kept in good shape. The issues came with the staffing. It took over 30 minutes to check in. Your staff had people who needed more time but didn’t go to get support when the line was long. It was only when someone was looking for a job that a manager was called out and then helped check people in. As well, your bar staff regularly took ages to check on us and bring our orders. I waited 45 minutes to try and get a waitress’s attention and ordered food and a drink. The soup came before the wine did. But without a spoon. I watched the wait staff bring food to other people before coming over with the spoon I asked for. And the mice. There should not be that many mice visible in a bar space. That’s horrifying and should be dealt with. When you talked to the staff, they were friendly and accommodating but it really made me rethink booking there again when it took ages to get service. I will note, the door staff were exceptional and prompt. It was the front desk and bar staff that ruined this experience. "

"After 25 years of travelling to Vancouver on a regular basis I stayed at the Rosedale for my first time and it will not be my last time. The property was exceptional and the location to the downtown core was brilliant. I walked everywhere and always felt safe. The value for the experience was perfectly matched. "

"Nice stay at this hotel. Convenient location, nice staff, clean room, great perks with free breakfast and parking. The only thing that I hope they can do better with the shower. It’s either too hot or too cold. Took us a while to adjust to the right temperature every time we shower."

"Great waitress in bar. Deb was efficient, fun and helpful. Room was average"

"I always stay here when I come back from international flights, and sometimes I honestly look forward to staying here more than I do in my actual trip. This stay in particular was the best. Room service was phenomenal, every staff member I spoke to was so professional and kind, I am so impressed. I can’t wait to go back. "

"Nice room in a great, convenient location"

"Pet friendly, I love this space the colours, the location right in the middle of the city you feel like you're in a Vegas cottage getaway Love it The staff are lacking lustre. Not welcoming. Look bored. Rude attitude towards people who are paying alot to feel at home away from home Staff look like they hate their job and won't lift a finger to do their job. They Don't have anyone helping you with bags in and out the door that has two steps. The door doesn't have an automatic open either. It's a very small elevator. "

"I didnt even bother checking in. Creepy location on outskirts of surrey with lots of unhoused persons walking around the location. Junk piled on window ledges made it seem like people were actually living in this hotel full time. Since I was traveling alone with two young kids, I did not feel safe even exiting my vehicle for check in, so I didnt. "