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"Friendly staff who were always willing to help"

"Great location. Staff was friendly and helpful. Room was very nice."

"Wonderful stay! Incredibly convenient city location, less than 5 mins from Central station with a Woolies and 7-11 on the neighbouring corners. Friendly, helpful and accessible staff. Very spacious, clean and nicely furnished room, I could even connect the chrome cast from my phone to the TV which was great during downtime. Delicious buffet breakfast and even its own little boutique cinema with daily screenings for kids & grown ups! This will definitely be my go-to city hotel from now on! "

"Friendly staff at check-in - I was able to drop my heavy backpack hours before checkin began. Clean and beautiful room that still looks new. Great location close to train stations, Aldi and many food options. Only negative was that one of the bar staff was unfriendly and borderline rude. A comment that my friends also made during our catchup in the lobby. This is not what I expect from Ace properties after frequenting them since 2009. "

"Room was clean and well maintained. Common areas were also well maintained. Staff were friendly and eager to assist. Location was fabulous - Darling Harbour is a great place to stay."

"Very elegant hotel"

"Just everything. Great place to stay."

"Nice room and nice service "

"Yes"