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"This was by far one of the best hotels I've stayed in. The complimentary shuttle from Kyoto station is great. The staff are superior, we felt very welcome and relaxed here. The rooms are spacious and clean. The amenities are great: gym, pool etc. we took a taxi on days we went sightseeing and it was inexpensive depending where you go. There is a small family mart in the basement of the hotel (limited selection). The hotel food is expensive so keep that in mind when you are planning thinking about food. Otherwise amazing hotel with top notch service."

"I stayed here for three nights and had a great experience. The room was clean, quiet, and well maintained. Staff at the front desk were friendly and helpful throughout my stay. The location was convenient and close to restaurants and public transportation. Breakfast had good variety, and the Wi-Fi worked well. I would definitely stay here again."

"Excellent stay. "

"Great stay. Location, room and staff were great. Could do with extra coffee in the room. One cup per person is not sufficient and in a 5* hotel, there shouldn’t be a charge for a second cup if required. "

"Very nice, clean room with a view. The staff is also very helpful. Will definitely stay there again."

"Loved the onsen!"