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"Not a great experience, room was dirty , room safes did not work , terrible sound proofing, very outdated and not a pleasant stay"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and...

"ホテルも綺麗で、朝ごはんが美味しかった。"

"First, its location is very close to Penang International Airport and that's the only reason I switched to this hotel because of taking an early morning flight. It's just 15 minutes for Grab. The check-in process was very smooth and highly efficient but not up to the previous standards of Mariott hotels I stayed. The room was generally acceptable but there was no toothbrush provided and the toilet seat was even not installed well for use. The problem was soundproof. Throughout the night,...

"Yes very good and convenient for us to eat or shop"

"Great stay in this unique hotel. The property has been carefully renovated to an exceptionally high standard. Our room was extremely spacious and very well equipped, with efficient air conditioning. Breakfast is served in the beautiful courtyard and provides an extensive choice of options. Staff are friendly and helpful."

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Rooms are a bit dated (compared to the pictures shown) but generally okay for a comfortable stay. Housekeeping is done everyday so you get fresh towels and sheets daily. Location-wise is central and convenient, and across from 1st Avenue Mall which is great if you need anything."

"Good place to stay"

"Very polite staff, clean room where everything worked. Could have been larger room but good for single traveler like myself."

"I had a wonderful stay at Macalister Terrace Hotel. The hotel is very comfortable, clean, and has a really nice ambience that made the stay relaxing and enjoyable. A special thanks to Liz, who was incredibly friendly and helpful throughout my stay. Her warm hospitality and excellent service truly made the experience even better. Overall, I highly recommend this hotel to anyone looking for a pleasant and comfortable stay in Penang. I would definitely come back again!"

"the staff attending service"

"Staff courteous, but check in rather slowl. Room dimensions good A little abstemious in provision of drink sachets. Towels could be replaced as showing its age "

"朝食はビュッフェスタイルで種類が豊富で満足。 部屋にはドリンクが４種類のソフトドリンクと水が２本置いてあり、嬉しい。"