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"Room was not the same as pictures also everything was really old condition but staff was really nice "

"Beautiful amazing very clean kids loved it and loved the pool very close to everything "

"Couldn't even stay in the room. Cockroaches were massive. They were in the closet safe kitchen & under the sink the rubbish bin. Came out from under & around the back of the sofa & bed. Other bugs ame from under table base whatever they were. Infested! Nobody answered my call or replied to my msg the next day. I left msg to say I couldn't sleep there & was leaving. Mno reply. Got hold of the lady on 2nd try the next day, asked for a refund was told no no no go away & hung up. Started a complaint with Expedia it was marked urgent 19/03/26 was told would have a resolution & email within 24hrs Still waiting 25/03/26. Even if there were no bugs the basement car park & main doors are open all night. There were alot of people who were not staying there wandering around & going in & out for a look also driving in & out of the car park while I was waiting to be pucked up to leave. Did not feel safe or welk cared for"

"Loved every detail and felt like I was away in italy"

"Great room and great location. Great amenities in the room and guest services was very helpful. The only suggestion I have is to provide a water bottle filling station, recycling bins in the rooms, and a dish drainer for the kitchenette for drying dishes. Would recommend this property to anyone. "

"Great stay! Clean room, friendly staff, and a relaxing pool area. The spa was warm and comfortable. Would definitely stay again."

"The rooms were spacious,clean and welcoming..Staff were amazingly helpful and friendly "

"The staff were polite and helpful and i would recommend Voco to friends and family "

"so excited when I booked this property, it was higher price than most properties in surfers Paradise Gold Coast arrived. Everything is dated carpet in the hallways ice machines didn’t work the entire time on each floor bathrooms are a combination triangular Jacuzzi shower bathtub terrible open the mini bar fridge there’s dust mold not clean at all for the price. This place should be half the price. The only thing that saves this property are the ocean views from the ocean room which we booked. Staff is so so Summer wonderful but most don’t really care lastly departing on Sunday they have advertisements all over the hallways for a. c seafood buffet, unlimited champagne or beers for AU$110 when you get down to the buffet they tell you all the signs are wrong. It’s an additional $40 for the unlimited mimosas and beers loved our time.f the Gulf Coast, but probably would haver a property, especially for the high price"