Find hotels in Tersusun Batu 5 from 523.116 ₫

"Room is comfy! Staff are friendly and location is good "

"Overall this is a good hotel, close to shopping mall very convenient, just some old bath towels need to change."

"Definitely beyond our expectations. It was very good. Even though we just needed a place to sleep for a night and transit to Penang, this hotel amazed us in many ways, very spacious. Staff very friendly."

"It was such a uniquely designed hotel and even though it is not in town, it doesn't take to long to order a grab ride to go out and in. The only thing that could be improved on is if the shared kitchen area was better equipped with soap, paper towels, and dishes to use."

" In need of refurb"

"Very nice and clean room hotel"

"First room we were given the beds were unmade and there was still trash in the garbage bin. The bathroom had cockroaches in it and it wasn't given a clean vibe at all. We were then given a different room. However this room was having mold on the walls, as well as a smell of mold. We then left the hotel cancelling our stay, and the manager said if wishing for a refund go through Expedia through which I did, however management decided not to refund the situation and time we had wasted, and instead offered us a complimentary room, which we did not take."

"The overall cleanliness of the room was below acceptable standards. The furniture was poorly maintained and felt outdated, as if sourced from second-hand stores many years ago. The in-room safe was not functioning properly. Breakfast was extremely disappointing. The food was cold, the selection was very limited, and birds were eating directly from the buffet tables, which raised serious hygiene concerns. We dined at three different restaurants during our stay, and the food quality was consistently low. The professionalism of the service staff was also lacking. On one occasion, I observed staff carrying food with their thumbs inside the bowls, directly touching the food. Service was difficult due to communication issues. Several waiters avoided eye contact when we tried to request items, and some did not speak English, making basic interactions challenging. The only positive aspect of this hotel is its beautiful location and breathtaking landscape. Unfortunately, this alone does not compensate for the poor standards in cleanliness, food quality, and service. I cannot recommend this hotel."

"Reception bit slow "