"We booked three rooms at this hotel while attending a wedding in town, and unfortunately our experience was extremely disappointing. Upon check-in, the rooms already appeared run down and not very clean, but we tried to make the best of it after a long day of traveling.
When we pulled back the sheets to go to bed, we found live bugs crawling in the beds in two of the rooms. In addition, there was mold in the bathroom, dirt, mud, and hair in the showers, and even cockroaches in one of the bathrooms. Several safety and maintenance issues were also present, including missing light fixtures, missing smoke detectors, non-functioning door locks, and a broken, poorly patched door frame that appeared to have previously been kicked in or broken into.
Because we did not feel safe or comfortable staying there, we left the property at 1:00 AM to find cleaner and safer accommodations elsewhere.
The following morning, we returned to speak with management and request a refund. Instead of addressing our concerns professionally, ownership became irate and insisted there was nothing wrong with the rooms. We were offered different rooms, but after seeing the condition of all three rooms we originally booked, we declined and requested a refund, which was denied.
We have photos documenting the condition of the rooms and are willing to provide them upon request."