"Great location, lovely room, a/c worked well. Bed was very comfortable. The staff was very helpful. The two meals I had in the restaurant were delicious. There was always a taxi waiting at the front door when I went downstairs which was quite convenient. The swimming pool was lovely, and it was great that you could reserve a time to swim so it wasn’t overcrowded. For some reason I was allocated an accessible room which caused some issues in the bathroom, mostly with water getting out of the shower area and soaking the floor. Also the battery in the room safe was giving a message that it needed to be replaced so it was tricky to use the room safe. It was great to have an instant coffee option (with milk packets) in the room — unfortunately housekeeping did not replenish the instant coffee packs so on my last morning there was no coffee for the room. Oddly we had the little Nescafé pods in the room but no related machine. Overall, I would happily return here — the location is very convenient for the City, Covent Garden area and Chelsea/So Kennif you want to travel by taxi."
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