"Let's start with the hotel's sketchy booking practices! I made my reservation and paid in full. When I arrived, I was told we're fully booked. "NO ROOM!" It wasn't just me. There was a lobby full of folks (not an exaggeration) who'd made reservations, paid and were VERY UPSET (no expletives here) because they'd driven hundreds of miles only to be told "NO ROOM." Thankfully, Hotels.com did me right and found me a room for the evening... although it did require an additional 30-mile commute!
Next, this place is horribly understaffed. When I arrived around 9pm, no one was at the desk. The gentleman handling the desk was cleaning rooms because he was also serving as housekeeping!!!
So, my original reservation was from Friday, May 21 until Monday, May 25, 2026. I'd attempted to extend my reservation but been told that I could not. Instead, I made a separate reservation for Thursday. Because my first night's reservation was only for one night, that's what Hotels.com shifted my reservation for. After staying one night at the substitute hotel, I had to come back to this one for my previously scheduled reservation. Check-in was at 3pm so I arrived at 2pm just to be safe. Like before, there was no one at the front desk and there was a similar but smaller crowd already gathered. The young lady on desk duty was doing laundry and making up rooms and let's just say she wasn't happy about it!!!
Bottom line: AVOID THIS HELLHOLE AS IF IT HAD A COMMUNICABLE DISEASE!!!"
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