2/10 - Tồi
Sherry
Đi cùng gia đình
06/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What should have been a relaxing weekend was completely ruined by this hotel. I booked a Prestige Double Room however I got a really old run down room (room#147) at the older side of the property. On the first morning of our stay a wooden encasement for the a.c fell off and struck my husband in his lower back while he was standing at the sink in the bathroom leaving two cuts approximately 10 inches long. The manger wasn’t present and receptionist was completely useless. Only because we insisted the receptionist decided to call the manager who said that we have 2 options either they call a doctor but it may take all day until he comes or we can find a doctor on our own and they would refund us. We chose the latter. We found a doctor 10 minutes away ( on our own) who administered a tetanus shot. The receipts were submitted to the front desk but no one reached out to us. I should also mention that the drapes are covered in mildew,roaches in the bathroom and the towels were old and discolored. The breakfast was below average. Do not risk your health and safety by booking at this hotel.
Sherry
Lưu trú 3 đêm vào Tháng 8, 2025
