Search Town Houses in Trotterscliffe

"Our room was a bit dated but nothing a few hundred quid wouldn't sort out. Overall, the reception area and bar were good but little details like dodgy carpet on the stairs and a filthy trolly with room service food dumped on it let down the overall look. Small things that the management probably walk past every day but fail to notice. We would stay again when in Maidstone due to the great location."

"Was basic but clean. Busy in public areas. Room service was slow and food cold when it arrived. Room are not well soundproof I could hear the man in the room next door talking on his phone! "

"Great room overlooking garden. Fast checkin/out and great staff"

"Nice big room, kept perfectly clean by the staff with a good size bathroom and air con. A comfortable hotel with easy access to major roads and train stations. A marstons pub is co located with a range of beers, bar food and carvery. They do breakfast there, but we didnt use it for breakfast. "

"Checked in Sunday evening at 8:45. Went to bar, ordered drink, about to order food. Power cut. Emergency lighting for rest of night, no food, limited everything else. No water pressure so couldn't shower etc. Staff didn't know what was going on or what to do. It was a problem just at the hotel, not the local area. No explanation or apology at check out."

"We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well. It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view. Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours. There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic. Would deffinitly stay there again."

"The room clean and bed was comfortable. Temperature in the room was perfect 👌 "

"Nothing wrong with the hotel per say, the pre-requisite of checking in takes longer than it needs to be and the inital deposit for the room (incase you charge anything back to it) is not very forthwith considering its £100 which is on the costly side for a deposite. Im still waiting for it to be released back to me. A simple card check would have suffied. Unfortunately the spa facilities were closed during my stay."

"Great position, sunny afternoon siting lakeside was wonderful. The hotel was a little tired but clean. Breakfast was horrendous, went down at 9:30 ( breakfast finished at 10:30) and didn’t actually receive by cooked breakfast until 10:45, 1.5 hours for a very basic breakfast is just not acceptable. I would image the kitchen being under resourced, plenty of serving staff, just nothing coming out."