Nhà phố tại Hội đồng Quận Tweed

"We booked for 5 nights at the property, when we turned up after driving over 3 hours we were unable to get in. After calling the Agent we were told there had been a mistake in the booking and the accommodation was double booked. The Agent managed to secure alternative accommodation, 15 km away, which was entirely unsuitable as we had packed for self catering in an apartment with all facilities, the offer that was made was a studio in a hotel complex with no cooking facilities and the only...