Search Hotels Near UR Medicine - F.F. Thompson Hospital, Canandaigua

"The only good thing was that the room was clean. The hotel itself is out dated but clean. Some of the staff were friendly and courteous. The morning after our 1st night the toilet clogged, someone came up to unclog it but couldnt so they changed our room. The new room the toilet clogged as well and we were told that 60 people are flushing at the same time and then said we were to use no more than 4 sheets of toliet paper because the toilet paper that is purchased clogs their system. She wasnt apologetic in the least but was gracious enough to leave the plunger in case it happened again. Which we did several times. I've never stay in a hotel where there was no daily room service. We stayed for 4 nights, not once was our bed made and we had to ask for clean towels. When we asked we were told they only had 1 towel on the cart and they were being washed and would bring them up when finished washing and that didnt happen. We were thankful that we asked when we came in for the evening because they were not there when we went into our room. We also had continuous problems getting into our room. The gentleman at the front desk came up and had to change the batteries in the door mechanism. Just 1 thing after another. I booked this room due to the exceptional reviews. I wonder now who actually wrote those reviews as it did not pertain to this hotel. Needless to say we will never set foot in this hotel again and will most likely never stay in another Comfort Inn Suites!"

"We loved it!!"

"Reserved a double room. Stayed with my teenage daughter and was given a king room. Tried to change after we got our keys and was told there was nothing they could do because they were sold out. I had to share a bed with my large child. Also, we were given an accesible room for the second weekend in a row. This hotel was cleaner than Irondequoit but there was no manager available to discuss the situation with and we paid up for two beds and didn’t get what we paid for. Btw, we checked in at 3:11 pm so it was just minutes after we were allowed to so it wasn’t late check in or anything. Never heard from management. Will never trust Hampton Inn again. "

"Comfortable, clean, quiet hotel. "

"Guest service was wonderful, breakfast was varied, hot and stocked. Front desk was attendant was great. Property and rooms were clean and fresh. "

"Very nice hotel. Breakfast was minimal but good. "

"Clean room"

"👍"

"I had stayed here a few years back of course it was a little newer. they were working on the pool so we were not able to swim but the gym was awesome and clean We stopped at the restaurant in the morning to have breakfast staff was amazing the food was fresh and amazing I guess they make a lot of their food fresh hollandaise etc in the morning 😊. The room we stayed in was tidy , the bathroom was so much cleaner than the room but some repair was needed and window treatments things like that could have been a little better cleaner for the price we paid"