Khách sạn Utica

"Our stay was fine. However, we were not told in advance that its a $50.00 fee for our dog to spend the night. When I read a brief review of hotel it said it was pet friendly."

"Was not so clean"

"I had stayed here a few times before and was always pleased with my experience. Unfortunately, my last stay was very disappointing. My son and I woke up covered in what appeared to be bed bug bites. I immediately reached out to management to report the issue, but I never received a response. I understand that problems can happen at any property, but the lack of communication and follow-up was frustrating. Based on this experience, I cannot recommend staying here until the issue is addressed and...

"Not the cleanest. The pool was full of curly black pube hair, I had hair sticking to my hands that was not mine, just felt dirty the whole time. There was dirt in our ice bucket, had to be wiped out. The only working ice machine was on the fourth floor, washing machines and dryers you had to use on different floors due to not working. The dry wall in our bathroom was very poorly patched, trim on the wall was loose and coming off. I will say that their breakfast was amazing, but the coffee was...

"We stayed 5 nights and asked multiple times to get our room cleaned, which it never did. The front desk was happy to give more towels, pillows and blankets. The tv went in and out as it pleased and the tub/shower barely drained. Our concerns continued to go unaddressed."

"The room had good space and was clean and staff were friendly. We were there for four days and housekeeping never came in. Online it says they will come every other day but it turns out you have to request it. It would get a better grade if they at least checked the trash and towels. We did enjoy our stay."

"The room was not clean at all"

"We were not able to get 2 rooms on the same floor and had to wait a half hour for our rooms even though we checked in shortly after 3pm. Rooms were okay and pretty clean. The common areas were awful. Stacks of boxes blocking the hallways, bags of trash left in the hallways. Tables not wiped off in the breakfast area. Staff were polite but definitely had their dirt blinders on."

"Clean enough, nothing special great price."

"Staff was very helpful"

"Room was in very poor condition. Old rundown and the hallway and room smelled terrible. We just left and got a room at the Holiday Inn express. Would not recommend this place to anyone."

"There was trash in the hallway, food needed to be replenished every morning we went to eat. Shower head didn't work well.☹️"

"We had two rooms. Both rooms were clean. On check-out day, when we went to our room to pack our things and check out after breakfast, we found the maid cleaning out our room, disposing of personal items such as unopened jarred food in a shopping bag as well as a set of eyeglasses, which we promptly retrieved from the trash. Rooms should not be serviced until there is confirmation that guests have checked out. Otherwise, everything was in order."

"This is a great hotel. Only thing I could recommend would be spring/ fallcleaning as there were some areas that needed attention."

"Nice experience 10/10"

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"Location 8j19sF34b"

"The room was disgusting the lobby had dead bugs and was cluttered it smelled moldy when we arrived at our room the carpets were dirty and so was the bedding there where bodily fluids on the bed spreads we have to go buy cleaning supplies to clean the room ourselves staff was rude and really just seemed like they didnt care"

"Room had no real seating. No storage. No drawers. No place to put an open suitcase. Not conducive for anything other than a one night stay."