4/10 - Kém
Leilani
Đi cùng gia đình, Đi cùng bạn đồng hành
26/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The one staff member and highlight of the hotel stay would be the front staff employee named Jasmine. She was very kind and able to check us in early. We found mold in the room which was disappointing . They left the toilet paper from the previous people and the way they “closed “ the roll was dirty. The pool needed to be cleaned. The ground inside the pool was dirty and the pool felt like oil. The pool floor was dirty and there was lashes left at the pool with other debris that had not been cleaned. The hotel was empty and it was only 1 pm. It seemed like there could be some care put into that area. We ordered our kids food from a fast food place near by and they were in the lobby sitting and waiting for us. When we brought them the food, the bartender kicked them out and said they had to eat on the other side of the wall. ( it’s an open concept) there were no tables on that side and NO ONE WAITING TO EAT AT THE EMPTY HOTEL. There was one table eating on the far side of an opposite wall. The kids wouldn’t have bothered anyone. I feel like it was rude to kick them out especially with no other accommodations available. You can come down there and sit and use your computer all day, but you can’t eat food that you don’t order there? It made us not use our drink vouchers and leave the hotel early the next morning. Again, Jasmine was great even at check out. We will never stay here again and our son just moved to this town.
Leilani
Lưu trú 1 đêm vào Tháng 10, 2025
