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Hotel Playa Caracol

4.0 star property
Beach hotel with full-service spa and free valet parking

Choose dates to view prices

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, pool loungers
Meeting facility
Coffee shop
Garden
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains
Hotel Playa Caracol sits just steps from Mocambo Beach and Plaza Las Americas Shopping Mall. Guests find comfortable sun loungers perfect for soaking up the sunshine, while the upscale property's spa offers rejuvenating treatments after a day of exploring the area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Room service
  • Parking included

Room options

Check availability for these dates

Tonight

Sept 30 - Oct 1
Check availability for tonight Sept 30 - Oct 1

Tomorrow

Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2
Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
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About the area

Located on the beach, Hotel Playa Caracol is in Mocambo, a neighbourhood in Boca del Río. Plaza Las Americas Shopping Mall and Plaza Vela are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mocambo Beach and Veracruzano Coral Reef System National Park. Looking to enjoy an event or a game while in town? See what's happening at Unidad Deportiva Hugo Sánchez or Estadio Universitario Beto Avila.
Visit our Boca del Río travel guideOpens in a new window
Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 8 min walk - 0.8 km
  • Plaza Las Americas Shopping Mall - 13 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km
  • Veracruz Aquarium - 8 min drive - 8.2 km

Getting around

  • Veracruz Central Station - 23 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Restaurante El Tilingo Lingo - ‬4 min walk
  • ‪XKATLÉN - ‬1 min walk
  • ‪Pandoom - ‬9 min walk
  • ‪Claps Canta Bar - ‬8 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Mocambo Beach
Located close to Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden and a playground. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Indulge in a facial, a manicure/pedicure and a body treatment at the on-site spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Concierge services, a lift and a banquet hall
  • Tour/ticket information, beach umbrellas and luggage storage
  • Guest reviews speak well of the helpful staff
Room features
All guest rooms at Hotel Playa Caracol include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies, cots/infant beds and coffee/tea makers

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The price is 3.345.966 ₫
3.958.278 ₫ total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night.
Cots (infant beds) are available for MXN 350.00 per night

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Checkout is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes.

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Reviews

Hotel Playa Caracol Reviews

8.2

Very good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

8.4

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 204 out of 492 reviews
Rating 8 - Good. 163 out of 492 reviews
Rating 6 - Okay. 71 out of 492 reviews
Rating 4 - Poor. 30 out of 492 reviews
Rating 2 - Terrible. 24 out of 492 reviews

Reviews

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones de alberca y Jardin Exelente
Stayed 1 night in Sep 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel con una vista padrisima, con servicios basicos buenos y con playa propia.
Stayed 2 nights in Jul 2025

10/10 Excellent

adriana maria sanchez

Liked: Cleanliness, amenities, property conditions & facilities
Está en excelente ubicación y bonito
Stayed 3 nights in May 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities
En general el hotel bien. Está pequeño pero tiene lo necesario para vacacionar. El personal en general, atento. La comida rica. Solo las porciones pequeñas
Stayed 2 nights in Aug 2025

6/10 Okay

Jorge Eduardo de la Cruz

Liked: Staff & service, property conditions & facilities
Esta muy bien ubicado, el trato del personal es amable. Tiene que mejorar en su limpieza en alberca y fumigación de cuartos.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Hasta el momento, todo muy bien
Stayed 1 night in Aug 2025

8/10 Good

Barbie

Liked: Cleanliness, amenities
Mejorar el mantenimiento de la alberca y la comida
Stayed 1 night in Aug 2025

8/10 Good

Silvestre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, los precios en las bebidas son caras
Stayed 2 nights in Jul 2025

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó
Stayed 4 nights in Jun 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su playa privada
Stayed 1 night in Mar 2025

8/10 Good

Celina I Ortiz

Liked: Cleanliness, property conditions & facilities
La vista al mar
Stayed 2 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar, pequeño pero adecuado a las necesidades, el personal atento y en general con buena atención al cliente. De repente hay que esperar en recepción pero fuera de eso todo bien
Stayed 2 nights in Jul 2025

8/10 Good

Rafael

Liked: Amenities
Necesita remodelar, mejor aspecto de zona de playa
Stayed 3 nights in Jun 2025

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es un hotel hermoso, con acceso a la playa

La estancia fue muy placentera, es uno de nuestros hoteles favoritos
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria del Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico

Excelente hospedaje y agradable experiencia
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025

10/10 Excellent

JONATAN T.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con playa y alberca, todo muy bien, a mi familia le encantó, sin duda regresaría. Hermosa vista
Stayed 1 night in Apr 2025

4/10 Poor

Walter

Liked: Property conditions & facilities
Disliked: Amenities
Hotel Caracol bonito de facil acceso y personal muy amable. Servicio de Wi-fi pésimo Servicio de restaurante breakfast necesita mejorar
Stayed 3 nights in Jun 2025

8/10 Good

Perez Chavez

Liked: Cleanliness, amenities, property conditions & facilities
Tranquila, está a pie de playa
Stayed 3 nights in Feb 2025

10/10 Excellent

Carolina Jacqueline Islas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Área muy accesible y zona muy tranquila
Stayed 5 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025

6/10 Okay

Alejandra

Disliked: Amenities
Las habitaciones estan limpias al igual que las albercas, pero la comida es muy mala y el servicio no es tan bueno
Stayed 2 nights in Jun 2025

8/10 Good

ANGELICA

Liked: Cleanliness, amenities, property conditions & facilities
Que tiene salida a la playa, el personal es muy atento, la Alberca está limpia, lo que mejoraría es el servicio de internet
Stayed 3 nights in Jun 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo estacionamiento, los empleados no tienen ni idea de servicio al cliente, buscas soluciones y no hay nadie que te atienda, el personal de recepción da respuestas pésimas, el personal que debería ayudar con el equipaje no hace nada.
Stayed 3 nights in Aug 2025