"Our room had AC system that leaked on to our bed. They changed the bed linen and added a towel to the duct to absorb the water until morning. Morning past, afternoon past and in the following evening we arrived back to our room to find the water was dripping on the bed and floor like a running tap. We got told they would put another towel in to absorb the water through the night again but complained as it was nearly midnight at this point.
We got moved to a temporary room to just sleep that night. It was awful. Noisy and smoke alarm kept flashing all night. The following mor I by the moved us to a “supreme” room. It was pretty standard room, luckily we did not have issues with the room going forward. The staff gave us a bottle of wine and some sweets to say sorry.
Overall Food was delicious, staff were polite. The heated Pools were lovely but busy as expected during colder season and spa treatments were very good.
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